FREQUENTLY ASKED QUESTIONS
Clear answers before you order.
Helpful answers about supply only, installation, delivery and payment, without making the process feel complicated.
QUICK HELP
Can I buy panels without installation?
Yes. You can order panels for supply only and have them delivered ready for DIY installation.
Can Timber Luxe install the panels for me?
Yes. We offer professional installation across selected Melbourne and Mornington Peninsula areas.
How does supply + installation work?
Choose your panels and select Supply + Installation at checkout. We'll review your wall photos and confirm your final installation quotation before scheduling your installation. Installation is only paid after the work is complete.
Why do I pay for panels upfront?
Panels are purchased upfront so your order can be prepared and supplied. Installation is separate because labour depends on your wall, access and site details.
When do I pay for installation?
Installation is paid after the work is complete.
What affects the installation cost?
Installation cost is mainly determined by the number of panels required, plus any cut-outs for power points, switches, TVs or other additional work. Our Installation Estimator accounts for these common items and provides a reliable cost indication
Can you quote installation before I buy the panels?
Yes. Our Installation Estimator provides a guide before ordering. Your final installation quotation is confirmed after we review your wall photos and project details.
Can I use my own tradesperson to install the panels?
Yes. If you prefer to use your own carpenter, builder or tradesperson, you can order the panels for supply only.
How much is delivery?
Panel orders are delivered for a flat $90 fee across Melbourne and the Mornington Peninsula. This applies whether you choose supply only or supply with installation. We do run free freight promotions, and there's one currently running for the month of September.
Do you only offer four colours?
We currently offer four premium finishes: White Oak, Smoked Oak, Black Oak and Walnut. Free colour samples are available so you can compare the finishes in your own space before ordering.