Effective date: 21 December 2025

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TimberLuxe Installations Pty Ltd (“we”, “us”, “our”) ships Australia-wide. Shipping costs and estimated delivery timeframes are shown at checkout.

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Processing times

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Orders are typically processed within 1–3 business days (excluding weekends and public holidays). During peak periods, processing times may be longer. If there is a significant delay, we will contact you.

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Delivery timeframes

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Delivery timeframes vary by location and carrier. Any delivery estimates displayed at checkout or in confirmation emails are estimates only.

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Flat rate sample shipping

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Sample orders incur a flat $15 shipping fee per order, whether you select 1 sample or up to 4 samples.

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Delivery address & access​

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Please ensure your delivery address is correct and that safe access is available for delivery. If a re-delivery, redirection, or special handling is required due to incorrect details or access issues, additional charges may apply.

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Inspecting your delivery (important)​

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Please inspect your order upon delivery. If packaging appears damaged, note it with the carrier where possible and contact us promptly.

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Damaged, missing, or incorrect items​

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If your order arrives damaged, items are missing, or you believe the wrong item was supplied, please contact us within 48 hours of delivery and provide:​

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• Your order number

• Photos of the issue (including packaging where relevant)

• A short description of what’s wrong​

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We will work with you to resolve the issue as quickly as possible.

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Contact

TimberLuxe Installations Pty Ltd
ABN 46 843 473 822
Email: office@timberluxeinstallations.com.au