From Cart to Completion: How It Works
The only full-service acoustic panel solution in Melbourne. We supply, deliver, and install so you don’t have to lift a finger.
Step 1:
Once you have decided on your color, then Secure Your Panels
It starts with our simplified online booking system.
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Select Your Finish: Choose from our four signature timber veneers.
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Enter Your Quantity: Not sure how many you need? Use our simple guide (2.7m high x 60cm wide).
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Customize Your Fit-Out: Tell us about your wall. Select the number of power points & light switches we need to work around. This helps our installers prepare the right tools for your specific job.
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Secure Your Stock: Pay $165 per panel (inc GST) plus applicable freight initially. All installation costs payable, including costs for power point cut outs after the install has been completed. We will provide you with an estimate of these costs at checkout.
Step 2:
Scheduling & Delivery
Once your order is placed, our Project Coordinator will contact you within 24 hours.
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Fast Turnaround: Because we hold stock locally in Melbourne, we can typically install within 5–10 business days of your order.
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The Date: We lock in a specific installation date that suits you.
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Delivery: Your panels will be delivered the day of, or a day prior to our scheduled installation date.
Step 3:
Installation Day (The TimberLuxe Standard)
On the day, our install specialist will arrive to transform your space. We don't just "glue and go"—we follow a strict 5-point protocol:
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Site Protection: We lay drop sheets to protect your existing flooring and furniture.
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Laser Precision: We use laser levels to ensure the first panel is dead straight—critical for the vertical slat aesthetic.
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The "Fit-Off" Difference: If you have power points or a mounted TV, we don't just cut a rough hole. We carefully measure, cut, and reinstate your faceplates and brackets so they sit flush and look like an architectural feature, not an afterthought.
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Seamless Joins: Our installers are trained to minimize visible seams between panels for a continuous flow of timber grain.
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Clean Up: We vacuum, remove all packaging waste, and wipe down the panels.
Step 4:
The Reveal & Final Payment
We don't ask for the final balance until you have seen the result.
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Walkthrough: Our installer will walk you through the finished wall to ensure you are 100% happy.
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Adjustment: If we needed to cut around extra power points that weren't in your original order, we will adjust the final total now.
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Final Payment: Pay remaining $70 per panel (inc GST). Variations only apply if wall differs from selections and must be confirmed before charging.
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Warranty: Your 1-Year Workmanship Warranty activates immediately upon payment.
