Who we are

This website is operated by TimberLuxe Installations Pty Ltd, ABN 46 843 473 822. This Privacy Policy explains how we collect, use, disclose and protect your personal information.

 

Personal information we collect

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We may collect personal information when you use our website, contact us, request samples, request an installation estimate or place an order.

This may include:

• Name, email address and phone number

• Shipping and billing address

• Order details and purchase history

• Messages you send us by email, contact forms or enquiry forms

• Photos, wall measurements or project details you provide for installation estimates

• Website usage information, such as pages visited, device/browser information and general analytics data

 

Why we collect personal information

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We collect and use personal information to:

• Process orders and payments

• Deliver products and provide customer support

• Respond to enquiries and installation estimate requests

• Communicate about orders, delivery, samples and installation services

• Improve our website, products and customer experience

• Send marketing communications where you have opted in

 

Marketing communications

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If you opt in, we may send emails about TimberLuxe products, offers, updates or helpful information. You can unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

 

Sharing your information

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We may share personal information with trusted third parties where needed to operate our business and provide our services. This may include:

• Payment processors

• Shipping and logistics providers

• Website hosting, ecommerce, form and analytics providers

• Professional advisers where required for business, accounting or legal purposes

We do not sell your personal information.

 

Cookies and analytics

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We use cookies and similar technologies to support website functionality, improve the website and understand how visitors use it. You can disable cookies in your browser settings, but some site functions may not work correctly.

 

Data security and retention

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We take reasonable steps to protect personal information from misuse, loss and unauthorised access.

We keep personal information only for as long as needed for the purposes described in this policy, including order records, customer support, business administration and legal or accounting requirements. No online system can be guaranteed to be completely secure.

 

Access and correction

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You may request access to, or correction of, personal information we hold about you by contacting us. We may need to verify your identity before responding to your request.

 

Contact

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TimberLuxe Installations Pty Ltd

ABN: 46 843 473 822
Email: office@timberluxeinstallations.com.au

Ph: 0490 135 540

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Last updated: July 2026