Effective date: 21 December 2025

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Who we are

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This website is operated by TimberLuxe Installations Pty Ltd (ABN 46 843 473 822). This Privacy Policy explains how we collect, use, and protect your personal information.

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What we collect

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We may collect personal information including:

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• Name, email address, phone number

• Shipping and billing address

• Order details and purchase history

• Messages you send us (email, contact forms)

• Website usage data (e.g., pages visited, device/browser info) via cookies and analytics tools

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Why we collect it

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We collect and use your information to:

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• Process orders and payments

• Deliver products and provide customer support

• Communicate about your order and delivery

• Improve our website and customer experience

• Send marketing communications (only if you opt in)

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Marketing communications

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If you opt in, we may send you emails about products, offers, or updates. You can unsubscribe at any time using the unsubscribe link in our emails.

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Sharing your information

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We may share your information with trusted third parties only as needed to run our business, such as:

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• Payment processors

• Shipping and logistics providers

• Website hosting and analytics providers

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We do not sell your personal information.

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Cookies

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We use cookies to support website functionality and understand how visitors use our site. You can disable cookies in your browser settings, but some site functions may not work correctly.

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Data security

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We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. No online system is completely secure, so we cannot guarantee absolute security.

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Access and correction

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You may request access to, or correction of, your personal information by contacting us.

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Contact

TimberLuxe Installations Pty Ltd
ABN 46 843 473 822
Email: office@timberluxeinstallations.com.au